Our number one priority is the safety of our guests and team. We have created an environment where everyone has peace of mind whilst you enjoy your time with us. We’ve upgraded our cleaning supply to meet with the latest recommended standard to kill coronavirus. Our hygiene processes have all been reviewed with higher frequency cleaning being implemented in high traffic and touchpoint areas in bedrooms and our public spaces. All of our teams have been trained in our new ways of working.


Here is what we are doing from Monday 19th July:


Face Covers

Whilst face covers are no longer mandated by Government, we have supplied our team with face masks, and they will continue to wear them whilst on shift.  Back of house, our kitchen team members have all the equipment they need to delivery your meal in a safe manner.


Hand Sanitizer

When you arrive, you’ll find hand sanitizer stations at our entrances, we would appreciate it if you could use it as you enter. Other stations are available for guests to use throughout the venue.


Around our venues

Whilst social distancing guidance and one-way systems are no longer mandated by Government, we asked that you continue to be mindful when moving around our venue.


Cashless Payments

Please note, we continue to operate a cashless property for the safety of our guests and our staff. We accept all major credit and debit cards.


Cancellation policy

To give you added reassurance when booking, the cancellation policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown, then we will be able to offer a voucher for you to put towards a stay another time.


Dining with us

 Whilst it is no longer mandated by Government that a reservation must be made before dining with us, we would still recommend that a reservation be made where possible to avoid any disappointment if we are busy and unable to accommodate your party.

Our online table booking platform is the best way to check availability and book your table.

We no longer need details from everyone within the party, nor are we restricted to the rule of 6 people maximum per booking. Each of our venues differ in size but we will always try our best to accommodate your booking.

Full table service will be resumed in our restaurant dining areas.


Drinking with us

 Table service is no longer mandated by the Government, and as such full bar service shall resume, and guests will need to order at the bar.


Public Spaces

For everyone's safety and peace of mind we have Increased the cleaning frequency of surfaces, door handles and public bathrooms.


If you’re feeling unwell

If you, or someone you are due to be visiting with are feeling unwell and suffering with symptoms of Covid-19 you should not attend one of our venues.  Please call us to discuss your options.



In preparation of your stay we have change the cleaning products we use for high touch point areas in bedrooms including: Surfaces, light switches & power points, door handles, remote controls and phones, air-con control panels and bathroom amenities.


How often will my room be cleaned?

To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay to refresh unless requested. Our reception host team will ask you on check-in if this is required. If you require anything additional for your room, please ask a member of our reception host team who will be happy to help.


Do the cleaning products you use kill Coronavirus?

Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus.  All linen and towels receive Thermo-Chemical Disinfection after every stay.


Are you still providing luggage storage at your hotels?
To minimise contact and touchpoints throughout our hotels, we are no longer able to offer luggage storage. Guests can continue to use their room, including for luggage storage, until 11 am.

Dunkertons Cider tours

Dunkertons Cider dates back to 1980, when Ivor and Susie Dunkerton decided to leave their life in London behind for the Herefordshire countryside. They bought a small holding in Pembridge, spotted an opportunity for traditional cider making, and … Read more

Cheltenham Festivals

Cheltenham plays host to a variety of festivals throughout the year. You can listen to inspirational talks at The Cheltenham Literature Festival, discover up-and-coming artists at the Jazz and Music Festivals, or marvel at some of the … Read more